Customer operations & connected systems
Growzz
Customer Support and Success foundations spanning Intercom, HubSpot, Stripe and customer lifecycle workflows.
Systems & areasIntercomHubSpotStripeCustomer lifecycle workflows
Context
The business situation.
Growzz was establishing the operational foundations needed to support customers consistently from lead and contract through onboarding and ongoing management.
The operational problem
What needed to change.
The business needed connected Support and Success processes rather than separate platform activity, including a clearer contract-signing and customer lifecycle workflow.
What Signals Ops delivered
From design into implementation.
- Supported the design of Customer Support and Customer Success operations
- Configured Intercom for customer service workflows
- Connected operational workflows across HubSpot and Stripe
- Improved contract-signing processes
- Designed the operational journey from lead and onboarding to ongoing customer management
Business benefits
What improved.
- A more coherent operating journey across the customer lifecycle
- Connected platform workflows around customer and contract activity
- A practical foundation for Support and Success as the business developed
“Stephen works super hard and is very pro-active.”