Service transformation & controlled AI
Construction Certification
A comprehensive Zendesk redesign followed by connected automation and AI-assisted workflows with human review.
Zendeskn8nAI-assisted support
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Our work
Practical change, delivered in the real operation.
Selected client engagements across process improvement, connected systems, customer operations and controlled automation.
Customer operations & connected systems
Growzz
Customer Support and Success foundations spanning Intercom, HubSpot, Stripe and customer lifecycle workflows.
IntercomHubSpotStripe
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Workflow automation
Beeline Coaching
A more consistent lead-generation, qualification and outreach process built with HubSpot and n8n.
HubSpotn8nLead automation
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Process & systems improvement
First Safety Construction
Monday.com implementation for better equipment tracking, contract visibility, risk control and audit trails.
Monday.comEquipment trackingContract records
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Evidence, not theatre
Clear about what was delivered.
These case studies use current source material and genuine existing client feedback. We have not added invented metrics, partnerships or client claims. Where no verified quantitative result exists, we describe the operational improvement plainly.
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